[rt-users] Email output encoding and "RT Essentials"

Leif Nixon nixon at nsc.liu.se
Fri Oct 21 10:03:41 EDT 2005

Browsing through my copy of the excellent "RT Essentials", I was
overjoyed to find this sentence at the bottom of page 119:

  When sending messages back out, RT looks at a site's list of
  preferred encodings, picks the most apropriate[sic] one, and re-encodes
  the message.

This is exactly what I need! I'd really, really like outgoing e-mails
to be encoded in the simplest applicable encoding in the list
(us-ascii, iso-8859-1, utf-8).

However, this doesn't seem to be implemented as of the RT 3.5.5
snapshot, or am I mistaken?

Leif Nixon                       -            Systems expert
National Supercomputer Centre    -      Linkoping University

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