[rt-users] Question 2 of 2: Is it possible to send commands to RTthroug e-mail

[Raed El - Hames]

You can do that via scrips, create scrip with condition to look for a
particular string (eg SetTicketStatus=Resolved) in the correspondence ,and
action to Set the ticket to resolved, then get the users that wish to
resolve a ticket via mail to include that sting in the email.

Roy
----- Original Message ----- 
From: "Einar Fagertun" <einar.fagertun at cc.uit.no>
To: <rt-users at lists.bestpractical.com>
Sent: Friday, October 21, 2005 2:47 PM
Subject: [rt-users] Question 2 of 2: Is it possible to send commands to
RTthroug e-mail


Hi

Is it possible for a user to resolve a ticket (give a ticket the status
resolved)trough an e-mail triggered command?

The reason for this is because we have a person who has bad eyesight and
need to use his e-mail client to respond to cases.

I am using RT 3.4.2

Mvh:
---  Einar Fagertun  ---
---   Orakelet/UiTø  ---
---  Tlf: 776 46801  ---
- http://orakel.uit.no -

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