[rt-users] I can't login on RT for the first time

[Márcio de Sousa Pessoa]

Hello all,

Sorry, but I'm newbie with RT...

I don't know how to login on RT, I got a message "Your username or password
is incorrect".

We use the folow document to install RT on Fedora Core 4:

http://wiki.bestpractical.com/index.cgi?FedoraCore4InstallGuide

I probe for some errors on logs, and I found this on
/var/log/httpd/error_log:

[Fri Oct 28 19:01:42 2005] [error]: FAILED LOGIN for usuario from
xxx.xxx.xxx.xxx (/usr/local/rt3/share/html/autohandler:209)
[Fri Oct 28 19:01:43 2005] [err]: Couldn't load from the users database.
(/usr/local/rt3/lib/RT/CurrentUser.pm:146)

The build file sugested on Install Guide is:

#!/bin/sh
./configure \
--prefix=/usr/local/rt3 \
--with-web-user=apache \
--with-web-group=apache \
--with-bin-owner=nicsys \
--with-rt-group=nicsys \
--with-db-database=rt \
--with-db-rt-user=root \
--with-db-rt-pass=abc123

The apache configuration is:
...
Alias /rt "/usr/local/rt3/share/html"

PerlModule Apache::DBI
PerlRequire /usr/local/rt3/bin/webmux.pl

<Directory /usr/local/rt3/share/html>
AllowOverride All
Options ExecCGI FollowSymLinks
<IfModule mod_access.c>
Order allow,deny
Allow from all
</IfModule>
</Directory>

<Location /rt>
RewriteEngine On
RedirectMatch permanent (.*)/$ $1/index.html
AddDefaultCharset UTF-8
SetHandler perl-script
PerlHandler RT::Mason
</Location>

What can I do to RT works fine?


--

É isso aí...

Márcio Pessoa
LPIC-1 e CCNA
São Paulo - Brasil
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