[rt-users] creating a new RT instance from scratch

Todd Chapman todd at chaka.net
Fri Oct 28 19:00:17 EDT 2005

On Fri, Oct 28, 2005 at 05:27:52PM -0500, Randy Paries wrote:
> hello,
> Have been running rt3.0 for some time
> I am now building a new box from scratch
> So i just got it up and running
> it is fedora , RT 3.4.4 and mysql
> We only allow email access to our customers, and our helpdesk people
> use the web interface.
> one of the things i had problems with my old 3.0, is everytime a
> person opened a call, it created a new user and 4 new groups. Our
> numbers were getting high and the performace was really suffering.
> So i am wondering what other people are doing. For every new call do i
> have to create all these groups? I have about 5000 customers
> Thanks for any help or insite
> Randy

All those groups are part of RT's infrastucture, and the design
should be such that it is not a problem. If your system is slow
then you either need to tune it or get faster hardware.


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