[rt-users] attaching a wiki to RT

Corey corey_s at qwest.net
Mon Oct 31 13:47:09 EST 2005

On Monday 31 October 2005 03:15 pm, Stephen Turner wrote:
> At Sunday 10/30/2005 04:15 AM, Corey wrote:
> >Have any of you integrated a wiki into your RT instance - for general
> >documentation purposes and/or as a sort of knowledge base for various
> > queues and whatnot?
> >
> I did some preliminary analysis of this a few months ago but haven't had
> time to actually try it out. My approach was to use the hooks to RTFM to
> integrate with a wiki or other KB solution. It seemed to me to very doable
> - the interface between RT and RTFM is nicely designed, and dropping in an
> alternative KB looked like it could be done fairly simply.

I've seen quite a bit of mention regarding RTFM, and I just now actually 
sought out some info on it.  Looks useful!  Might even be satisfactory for my 

> I have some rough notes which aren't in state I'd care to share right now
> but if you're interested I'll do a quick clean up & post them.

Yes, that would be very cool - I'd certainly like to see those, if you could.

Many thanks!


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