[rt-users] HELP: how to steal a ticket from another queue

[Shen, Tyler]

Hi,

Can anyone kindly tell me how to take over a ticket from another queue. 
Occasionally, customer emails are sent to the wrong queue. We want to
forward the ticket to the right queue. How do we do that. Any
suggestions are welcome. Thanks in advance!


-- 
Best Regards,
Shen, Tyler
Extranet Service Delivery Team
Scouts Australia Victorian Branch

Phone : 03 8543 9816
Facsimile : 03 8543 9840
E-mail : tyler.shen at vicscouts.asn.au

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