[rt-users] HELP: how to steal a ticket from another queue

Adam Clarke adam.clarke at strategicdata.com.au
Thu Sep 1 02:21:10 EDT 2005


Shen, Tyler wrote:
> We want to
> forward the ticket to the right queue. How do we do that. Any
> suggestions are welcome. Thanks in advance!

You can reassign the queue from the "Jumbo" view.

-- 
Adam Clarke
www.strategicdata.com.au



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