[rt-users] Changing only Ticket's Status

[Ruslan Zakirov]

On 9/1/05, Rodolfo de Moraes Reis <rmreis at cpqd.com.br> wrote:
> Hello All,
> 
> I'd like to know if it's possible to allow a user to change ONLY ticket's status, cause if I grant "ModifyTicket", this user will be able to change others attributes (queue, owner, etc.). I think that it's possible through scrips... but I still haven't knowledge to do it :) !!

Yeah, you are right only ModifyTicket right allow user to change
ticket status, but may be you will be satisfied with custom field that
is created specially for users. So you create CF 'ExtStatus' with type
'select one value' define values, allow users to change it, select
this CF for queues, then you can even define scrips that changes
tickets status when user change CF value.

> 
> Thanks in advance!
> 
> Regards,
> 
> Rodolfo de Moraes Reis
> Diretoria de Soluções de
> Inteligência de Negócios
> CPqD Telecom & IT Solutions
> Tel.: +55 19 3705-5986
> Fax: +55 19 3705-6786
> rmreis at cpqd.com.br
> www.cpqd.com.br
> 
> 
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-- 
Best regards, Ruslan.