[rt-users] RT Vs SalesLogix

[Ben Robson]

Thanks to both yourself and Will for your replies.

The twist in this is that SalesLogix is already deployed in the company.  They already own it and are using it internally. I want to introduce RT as the ticketing system, and customer portal for a new area of the business that is run somewhat in isolation from the rest of the company, but due to SalesLogix already being deployed the boss wants it considered instead of RT.

I am hunting for feature/security/non-financial reasons to use RT instead.

Thanks,
BenR


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com on behalf of Jonathan Kelly
Sent: Fri 9/23/2005 12:04 AM
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT Vs SalesLogix
 
On Thu, Sep 22, 2005 at 01:20:29PM +1000, Ben Robson wrote:

> Does anyone here have any experience with SalesLogix that they might 
> lend me to aid me in convincing the company to stick with RT?

This begs the question: what are the features of SalesLogix that your
company needs? In my opinion, ticket-tracking is a subset of what is
offered by a CRM system. Of course, it's possible to achieve a lot using
RT and custom fields but you'll still be missing all the nice salesforce
automation features, dashboards, graphs, etc. that executives love.

However, in these dark and troubled times where oil prices are shooting
through the roof and hurricanes are destroying whole cities, I believe
companies should spend money wisely. This is where Open Source becomes
very attractive and nice to have features a lot less so. A SalesLogix
licence is, what, around 1K per seat? What about maintenance? This could
be the basis of your business case. Your boss needs to assign a dollar
value to the features RT doesn't provide and then compare the ROI to the
entire project price. 

Alternatively, if some SalesLogix features are deemed essential, you
could consider asking Best Practical for a quote to code those into RT
itself. It might be a lot cheaper than paying for all those licences. 

Cheers,

Jonathan


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