[rt-users] Tickets visible to same group members only, how?

[Scott Frisbie]

The way I was able to get this to work was first going through and
removing almost all global permissions. I left a couple for Requestors
and owners and such, but nothing for any group or user. Then I added in
the group rights queue by queue for the queues that each group was
allowed to see as well as any individual user rights for each queue. The
key seems to be to stay away from global rights. If you have a single
queue that multiple groups are allowed to see, you may want to split
that queue up.
Scott.

On Thu, 2005-09-29 at 22:59 +0100, Raed El - Hames wrote:
> one way to do this is to create a scrip to add the other members of your
> customer group as requestors if any one of them created a ticket
> 
> Roy
> ----- Original Message ----- 
> From: "Vance Vagell" <vance.vagell at audiumcorp.com>
> To: <rt-users at lists.bestpractical.com>
> Sent: Thursday, September 29, 2005 9:02 PM
> Subject: [rt-users] Tickets visible to same group members only, how?
> 
> 
> > Hello,
> >
> > We would like to group our customers by company, and allow any customer
> > within each company to see all tickets created by others from their
> > company.  They should not see tickets created by those outside their
> > company (i.e. group).  I have been fiddling with the groups for some
> > time to get this to work, but cannot get the permissions correct.  Any
> > suggestions?
> >
> > Regards,
> > Vance
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Buy your copy of our new book, RT Essentials, today!
> >
> > Download a free sample chapter from http://rtbook.bestpractical.com
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 
> Buy your copy of our new book, RT Essentials, today! 
> 
> Download a free sample chapter from http://rtbook.bestpractical.com
-- 
Thanks!
Scott Frisbie (Friz) 8^)
scottf at scottfrisbie.com

--
You may dispense with the pleasantries, Commander.
I'm here to put you back on schedule.
            Darth Vader, Return of the Jedi