[rt-users] Changing Owners

[Duncan Shannon]

that will do it*
 
* make sure permissions will let you do it.
* you can steal tickets and you can pass on tickets typically.
 
Eg, if Joe has a ticket and you want Tim to have it. You may need to steal from Joe (so you now own it) and then assign it to Tim.
 
duncan

________________________________

From: rt-users-bounces at lists.bestpractical.com on behalf of Kristopher Lusk
Sent: Thu 4/6/2006 12:59 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Changing Owners



I thought that changing the owner of a ticket would be as simple as going to People, selecting a different person in the Owner drop down, and Saving my change.  Apparently that is not the case.  Can someone tell me how to change the owner of a ticket?

 

Thank You

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060407/bb1b5acf/attachment.htm>