[rt-users] Changing Owners

[Kristopher Lusk]

Thanks, that did it!

 

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From: Duncan Shannon [mailto:dshannon at techfluent.com] 
Sent: Friday, April 07, 2006 6:28 AM
To: Kristopher Lusk; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] Changing Owners

 

that will do it*

 

* make sure permissions will let you do it.

* you can steal tickets and you can pass on tickets typically.

 

Eg, if Joe has a ticket and you want Tim to have it. You may need to steal
from Joe (so you now own it) and then assign it to Tim.

 

duncan

 

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From: rt-users-bounces at lists.bestpractical.com on behalf of Kristopher Lusk
Sent: Thu 4/6/2006 12:59 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Changing Owners

I thought that changing the owner of a ticket would be as simple as going to
People, selecting a different person in the Owner drop down, and Saving my
change.  Apparently that is not the case.  Can someone tell me how to change
the owner of a ticket?

 

Thank You

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