[rt-users] LDAP Summary and supported implementations

[eric.valor at daimlerchrysler.com]

Matt:

I've gotten this working with AD.  The trick for AD is making sure you 
search for "sAMAccountName" instead of "uid".

Here are the bare essentials you'll need:

Set($LdapUser, 'cn=<binduser>,CN=Users,dc=<domain>,dc=com');       # LDAP 
bind user
Set($LdapPass, '<password>');                                   # LDAP 
bind user pass
Set($LdapUidAttr, 'sAMAccountName');                            # 
attribute for RT account name
Set($LdapFilter, 'objectclass=user');                       # filter LDAP 
entries (e.g., only people)
Set($LdapNameAttr, 'cn');                                       # 
attribute for RT user name
Set($LdapMailAttr, 'mail');                                     # 
attribute for RT email addy

Note that "Users" requires the capital U...

Bear in mind this won't auto-populate the RT database from the LDAP 
database.  Your users will fail unless they already have an RT account.

The Moseman contribution allows for setting up accounts on-the-fly, but 
I've had some difficulty in getting it to pull in all the LDAP (AD) 
records (SQL errors are reported in the logging).  I haven't been able to 
put in much time in debugging..

The Mehl contribution does a better job and has good instructions, but has 
the drawback of requiring mod_ntlm and the NT LanMan hash vulnerability.

Hope this helps.

--
Eric N. Valor
Sr. Systems Administrator
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

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