[rt-users] Message could not be recorded

[Kevin Murphy]

Have mercy on me.  I'm a sleep-deprived new father not supposed to be 
back at work yet, and I could use a hint on this one ;-)  I looked 
through the wiki but didn't have success.

I just created a new feedback queue for testing, and everything seems to 
work, except:

When a requester replies to a "resolved" email, the ticket is not 
re-opened, and the requester receives an email with the subject "Message 
not recorded".

In the Apache error log, I see:

[Thu Apr 27 15:01:52 2006] [crit]: RT::Attachment->Create couldn't, as 
you didn't specify a transaction 
(/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
[Thu Apr 27 15:01:52 2006] [err]: RT::Ticket=HASH(0x431f2a0) couldn't 
init a transaction Transaction Created 
(/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
[Thu Apr 27 15:01:52 2006] [crit]: Message could not be recorded 
(/usr/local/rt3/lib/RT/Interface/Email.pm:802)

Please throw my befuddled brain a bone.

I'm using RT 3.4.4.

Thanks,
Kevin Murphy