[rt-users] Message could not be recorded

[Jesse Vincent]

On Thu, Apr 27, 2006 at 12:23:30PM -0400, Kevin Murphy wrote:
> Have mercy on me.  I'm a sleep-deprived new father not supposed to be 
> back at work yet, and I could use a hint on this one ;-)  I looked 
> through the wiki but didn't have success.

Congrats. I think RT's jealous that you're splitting your affections.  
This looks kind of weird. Is there a chance that the resolved email is
getting to a queue they don't have permissions to or something? (That
looks really broken). Show us the message the user sends in?



> I just created a new feedback queue for testing, and everything seems to 
> work, except:
> 
> When a requester replies to a "resolved" email, the ticket is not 
> re-opened, and the requester receives an email with the subject "Message 
> not recorded".
> 
> In the Apache error log, I see:
> 
> [Thu Apr 27 15:01:52 2006] [crit]: RT::Attachment->Create couldn't, as 
> you didn't specify a transaction 
> (/usr/local/rt3/lib/RT/Attachment_Overlay.pm:147)
> [Thu Apr 27 15:01:52 2006] [err]: RT::Ticket=HASH(0x431f2a0) couldn't 
> init a transaction Transaction Created 
> (/usr/local/rt3/lib/RT/Ticket_Overlay.pm:2413)
> [Thu Apr 27 15:01:52 2006] [crit]: Message could not be recorded 
> (/usr/local/rt3/lib/RT/Interface/Email.pm:802)
> 
> Please throw my befuddled brain a bone.
> 
> I'm using RT 3.4.4.
> 
> Thanks,
> Kevin Murphy
> 
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