[rt-users] RT and LDAP authentication (Win2k AD)

[eric.valor at daimlerchrysler.com]

Besides, users normally have their first interaction with RT by sending an 
email to "support at ..." or whatever your alias is...

--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

: This Space Intentionally Left Blank :




"Matt Nichols" <mnichols at wayport.net> 
08/11/2006 11:06 AM

To
"Helmuth Ramirez" <HelmuthRamirez at compupay.com>, 
<eric.valor at daimlerchrysler.com>, <rt-users at lists.bestpractical.com>
cc
<pkime at Shopzilla.com>
Subject
RE: [rt-users] RT and LDAP authentication (Win2k AD)






We thought of this but I didn?t want to keep up with new hires. Now, If 
they?ve got an account in AD (anyone who would be using RT does) it?s all 
transparent. 
 

From: Helmuth Ramirez [mailto:HelmuthRamirez at compupay.com] 
Sent: Friday, August 11, 2006 1:04 PM
To: Matt Nichols; eric.valor at daimlerchrysler.com; 
rt-users at lists.bestpractical.com
Cc: pkime at Shopzilla.com
Subject: RE: [rt-users] RT and LDAP authentication (Win2k AD)
 
You could always import all your AD users, assuming that's where most (if 
not all) your tickets will be coming from.  Then you don't have to worry 
about them sending an e-mail the first time.
 
 

From: rt-users-bounces at lists.bestpractical.com 
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Matt 
Nichols
Sent: Friday, August 11, 2006 1:58 PM
To: eric.valor at daimlerchrysler.com; rt-users at lists.bestpractical.com
Cc: pkime at Shopzilla.com
Subject: RE: [rt-users] RT and LDAP authentication (Win2k AD)
 
If you would like local RT accounts to be automatically created upon first 
web login you?ll need to use Jim?s 
http://wiki.bestpractical.com/index.cgi?LdapAutocreateAuthCallback in 
conjunction with the LDAP overlay. 
 

From: rt-users-bounces at lists.bestpractical.com 
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of 
eric.valor at daimlerchrysler.com
Sent: Friday, August 11, 2006 12:17 PM
To: rt-users at lists.bestpractical.com
Cc: pkime at Shopzilla.com
Subject: [rt-users] RT and LDAP authentication (Win2k AD)
 

AFAIK, and IIRC, Jim Meyer's code requires an initial email from the user 
to autocreate accounts from AD info.  You can't autocreate from web login 
using his code. 

Make sure your users have email addies configured in their AD records. 

--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536

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