[rt-users] RTFM howto modify the way how articles are inserted ?

[Norton, Ian]

Hi Jodok, 

> We created a custom field for RTFM Articles called "Description"
> which is an textarea that usually contains an HOWTO that gets 
> replied from our helpdesk to the requestors.
> 
> It will be inserted like this in the ticket:
> 
>       1 #9: HOWTO request a password reset.
>       2 -----------------------------------
>       3 
>       4 Description:
>       5 -----------
>       6 To request a password reset please submit the web form at:
>       7 http://somewhere.nowhere.tld/passwords/reset/
> 
> We would like to get rid of line 1-5 and only get the content 
> of the custom field inserted but not the name "Description" 
> nor the Titel of the RTFM article.
> We do not want that text as displayed in line 1-5 in the 
> ticket and the reply.
> 
> How could we achieve this ?

The newest version of RTFM has this as a configurable option.
Alternatively, copy html/RTFM/Article/Elements/Preformatted to your
local tree and apply this patch:

<snip>
--- local/html/RTFM/Article/Elements/Preformatted     2004-03-31
00:57:43.000000000 +0100
+++ local/html/RTFM/Article/Elements/Preformatted     2006-02-21
19:19:47.000000000 +0000
@@ -16,10 +16,10 @@
 %# 
 %# END LICENSE BLOCK
 
-#<%$Article->Id%>: <%$Article->Name%>
-<%'-' x length("#".$Article->Id.": ".$Article->Name) %>
+%# #<%$Article->Id%>: <%$Article->Name%>
+%# <%'-' x length("#".$Article->Id.": ".$Article->Name) %>
 
-<% $Article->Summary%> 
+%# <% $Article->Summary%> 
 
 %my $cfs = $Article->ClassObj->CustomFields;  
 % while (my $cf = $cfs->Next) {
@@ -31,8 +31,8 @@
 % if ($content =~ /<(.{1,5})>/) {
 %    $content = de_htmlify($content);
 % }
-<%$cf->Name%>:
-<%'-' x length($cf->Name) %>
+%# <%$cf->Name%>:
+%# <%'-' x length($cf->Name) %>
 <%$content%>
 % } else {
 % my $val = $values->Next;
</snip>

That's based on RTFM-2.0.4.

YMMV, there might be better ways of achieving this.

Regards, Ian.