[rt-users] RTFM howto modify the way how articles are inserted ?

[Jesse Vincent]

On Mon, Dec 11, 2006 at 04:37:30PM +0100, Jodok Ole Muellers wrote:
> Hello,
> 
> We created a custom field for RTFM Articles called "Description"
> which is an textarea that usually contains an HOWTO that gets replied from
> our helpdesk to the requestors.

Give the latest RTFM 2.2RC a shot. It has options to modify this output.

-j

> 
> It will be inserted like this in the ticket:
> 
>       1 #9: HOWTO request a password reset.
>       2 -----------------------------------
>       3 
>       4 Description:
>       5 -----------
>       6 To request a password reset please submit the web form at:
>       7 http://somewhere.nowhere.tld/passwords/reset/
> 
> We would like to get rid of line 1-5 and only get the content of
> the custom field inserted but not the name "Description" nor the Titel of the RTFM article.
> We do not want that text as displayed in line 1-5 in the ticket and the reply.
> 
> How could we achieve this ?
> 
> I think it could be related to this file
> ./share/html/Callbacks/RTFM/Ticket/Update.html/BeforeMessageBox
> But I have no clue how to modify it.
> 
> Hints are much appreciated!
> 
> 
> 
> cheers, jodok
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