[rt-users] bounce handling

[Mathew]

I should note that this has literally eliminated all spam in our
customer ticket queue.

In order to manage the spam received by way of our other public facing
queue I have the owner of the queue assign all tickets to me and open
them.  I then have a script which accesses the page via WWW::Mechanize
and then scrape the addresses using HTML::TokeParser.  These addresses
are then passed to rtx-shredder on a daily basis.

We only have two public facing queues though.  The one which our
customers submit work tickets to and the security queue which also
receives all info requests as well as any abuse related issue.

I'm not sure that this solution would scale well.

Mathew

Vivek Khera wrote:
> I'm trying to figure out how to append bounce notices to tickets. 
> Basically, if a bounce comes in to my return-path address, I want to
> scan it for evidence of a bounce from RT.  If it finds it, append the
> message (or just the DSN report part if it is a DSN) to the offending
> ticket.
> 
> Has anyone written such a beastie?  If not, I will write my own and then
> share it.  I'm just looking to save some work :-)
> 
> 
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