[rt-users] bounce handling

[Jon Daley]

 	It also people like me have to deal with your bounce messages, 
when the spammers fake my address as the sender.  That is currently the 
largest source of junk that I get.  They seem to not use the guys who 
don't include the original message in the bounce as much, though I still 
get quite a number of faked bounces and vacation messages.
 	As one example, spamcop.net now considers those bad bounces as 
spam, and will send reports to your upstream provider.

 	A better solution would be to bounce them earlier.  I haven't 
tried to bounce based on From address, since that is so easy to change, 
but I imagine it should be possible.

On Mon, 11 Dec 2006, Mathew wrote:

> I should note that this has literally eliminated all spam in our
> customer ticket queue.
>
> In order to manage the spam received by way of our other public facing
> queue I have the owner of the queue assign all tickets to me and open
> them.  I then have a script which accesses the page via WWW::Mechanize
> and then scrape the addresses using HTML::TokeParser.  These addresses
> are then passed to rtx-shredder on a daily basis.
>
> We only have two public facing queues though.  The one which our
> customers submit work tickets to and the security queue which also
> receives all info requests as well as any abuse related issue.
>
> I'm not sure that this solution would scale well.
>
> Mathew
>
> Vivek Khera wrote:
>> I'm trying to figure out how to append bounce notices to tickets.
>> Basically, if a bounce comes in to my return-path address, I want to
>> scan it for evidence of a bounce from RT.  If it finds it, append the
>> message (or just the DSN report part if it is a DSN) to the offending
>> ticket.
>>
>> Has anyone written such a beastie?  If not, I will write my own and then
>> share it.  I'm just looking to save some work :-)
>>
>>
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