[rt-users] bounce handling

[Mathew]

Some things can't be helped I guess.

Mathew

Jon Daley wrote:
>     It also people like me have to deal with your bounce messages, when
> the spammers fake my address as the sender.  That is currently the
> largest source of junk that I get.  They seem to not use the guys who
> don't include the original message in the bounce as much, though I still
> get quite a number of faked bounces and vacation messages.
>     As one example, spamcop.net now considers those bad bounces as spam,
> and will send reports to your upstream provider.
> 
>     A better solution would be to bounce them earlier.  I haven't tried
> to bounce based on From address, since that is so easy to change, but I
> imagine it should be possible.
> 
> On Mon, 11 Dec 2006, Mathew wrote:
> 
>> I should note that this has literally eliminated all spam in our
>> customer ticket queue.
>>
>> In order to manage the spam received by way of our other public facing
>> queue I have the owner of the queue assign all tickets to me and open
>> them.  I then have a script which accesses the page via WWW::Mechanize
>> and then scrape the addresses using HTML::TokeParser.  These addresses
>> are then passed to rtx-shredder on a daily basis.
>>
>> We only have two public facing queues though.  The one which our
>> customers submit work tickets to and the security queue which also
>> receives all info requests as well as any abuse related issue.
>>
>> I'm not sure that this solution would scale well.
>>
>> Mathew
>>
>> Vivek Khera wrote:
>>> I'm trying to figure out how to append bounce notices to tickets.
>>> Basically, if a bounce comes in to my return-path address, I want to
>>> scan it for evidence of a bounce from RT.  If it finds it, append the
>>> message (or just the DSN report part if it is a DSN) to the offending
>>> ticket.
>>>
>>> Has anyone written such a beastie?  If not, I will write my own and then
>>> share it.  I'm just looking to save some work :-)
>>>
>>>
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