[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

[Wesley Griffin]

I'm trying to complete an installation of RT 3.4.5 on Fedora Core 4.  
Everything appears to be working, except for replying to tickets.  
When I try to reply, no recipients are listed in the "This message  
will be sent to..." area, it just says:

(Check boxes to disable notifications to the listed recipients)

On Correspond Notify AdminCcs with template Admin Correspondence

On Correspond Notify Requestors and Ccs with template Correspondence

On Correspond Notify Other Recipients with template Correspondence

When I hit the 'Update Ticket' button, no reply is sent, there is no  
'Outgoing email recorded' from RT_System in the ticket history, and  
my debug log shows the output at the bottom of this mail.

The ticket I'm testing with (although this happens to any ticket I've  
tried with) has just an owner and request set, no watchers are  
configured.

I've been digging through the wiki and list archives but haven't  
found anything relevant. There was one message from a Chris Hall a  
few days ago indicating that he had the same problem and it was  
solved by installing Scalar-List-Utils manually. CPAN tells me that  
module is installed properly and manually installing it hasn't helped.

RT _can_ send email when a new ticket is created, it is just when  
trying to reply to a ticket that it doesn't send anything.

Anyone have any ideas or suggestions? Thanks.

debug log output:

[Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips for  
transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
[Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/lib/RT/ 
Scrips_Overlay.pm:356)
[Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for  
transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip 5  (/ 
opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients found.  
Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:249)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip 6  (/ 
opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients found.  
Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:249)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip 7  (/ 
opt/rt3/lib/RT/Action/SendEmail.pm:237)
[Mon Feb  6 19:49:22 2006] [info]:  
<rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients found.  
Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:249)
[Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips for  
transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
[Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
[Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/lib/RT/ 
Scrips_Overlay.pm:356)