[rt-users] Global custom fields and queues

[Paul Crossman]

Thanks very much.  This worked great!!!

The way the texts I have read on global custom fields reads appeared to
indicate that they were a bit different.  Thanks for setting me straight
on this.

Paul C.

> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: Monday, February 06, 2006 5:21 PM
> To: Paul Crossman
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Global custom fields and queues
> 
> Configuration -> Custom Fields -> (select CF ) ->
> Applies To -> ( apply to specific queues)
> 
> Configuration -> Global -> Custom Fields -> Tickets ->
> (Deselect CFs you no longer want global)
> 
> There is no way to set a CF as global except for
> certain queues.
> 
> -Todd
> 
> On Mon, Feb 06, 2006 at 02:58:57PM -0500, Paul Crossman wrote:
> > I've recently migrated an RT system from Windows (3.0.12) to Linux
> > (3.4.2).
> >
> > Within the installation there are two Global Custom Fields.  I'm
setting
> > up a queue within RT that I do not want or need these Global Custom
> > Fields for.
> >
> > Is it possible to either
> >
> > a)  Hide the Global Custom Fields from this queue but still use
other
> > custom fields?
> > Or
> > b)  Convert the Global Custom Fields to normal Custom fields for the
3
> > queues I'd like them to be in without losing the 3500 some odd
tickets
> > that I've got data for?
> >
> > The wiki and the archive have very little to go on for this.
> >
> > Paul C.
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> >
> > Download a free sample chapter of RT Essentials from O'Reilly Media
at
> http://rtbook.bestpractical.com
> >
> > WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston
and
> > San Francisco - Find out more at
> http://bestpractical.com/services/training.html