[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

[Chaim Rieger]

are you commenting or replying


On Feb 6, 2006, at 12:36 PM, Wesley Griffin wrote:

> I'm trying to complete an installation of RT 3.4.5 on Fedora Core  
> 4. Everything appears to be working, except for replying to  
> tickets. When I try to reply, no recipients are listed in the "This  
> message will be sent to..." area, it just says:
>
> (Check boxes to disable notifications to the listed recipients)
>
> On Correspond Notify AdminCcs with template Admin Correspondence
>
> On Correspond Notify Requestors and Ccs with template Correspondence
>
> On Correspond Notify Other Recipients with template Correspondence
>
> When I hit the 'Update Ticket' button, no reply is sent, there is  
> no 'Outgoing email recorded' from RT_System in the ticket history,  
> and my debug log shows the output at the bottom of this mail.
>
> The ticket I'm testing with (although this happens to any ticket  
> I've tried with) has just an owner and request set, no watchers are  
> configured.
>
> I've been digging through the wiki and list archives but haven't  
> found anything relevant. There was one message from a Chris Hall a  
> few days ago indicating that he had the same problem and it was  
> solved by installing Scalar-List-Utils manually. CPAN tells me that  
> module is installed properly and manually installing it hasn't helped.
>
> RT _can_ send email when a new ticket is created, it is just when  
> trying to reply to a ticket that it doesn't send anything.
>
> Anyone have any ideas or suggestions? Thanks.
>
> debug log output:
>
> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips for  
> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/lib/RT/ 
> Scrips_Overlay.pm:356)
> [Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for  
> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip 5   
> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients  
> found. Not sending.
> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip 6   
> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients  
> found. Not sending.
> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip 7   
> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
> [Mon Feb  6 19:49:22 2006] [info]:  
> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients  
> found. Not sending.
> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips for  
> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
> [Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/lib/RT/ 
> Scrips_Overlay.pm:356)
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