[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

[Wesley Griffin]

Replying, and the 'Update Type' drop-box has 'Reply to requestors'  
selected as well.

On Feb 6, 2006, at 4:33 PM, Chaim Rieger wrote:

> are you commenting or replying
>
>
> On Feb 6, 2006, at 12:36 PM, Wesley Griffin wrote:
>
>> I'm trying to complete an installation of RT 3.4.5 on Fedora Core  
>> 4. Everything appears to be working, except for replying to  
>> tickets. When I try to reply, no recipients are listed in the  
>> "This message will be sent to..." area, it just says:
>>
>> (Check boxes to disable notifications to the listed recipients)
>>
>> On Correspond Notify AdminCcs with template Admin Correspondence
>>
>> On Correspond Notify Requestors and Ccs with template Correspondence
>>
>> On Correspond Notify Other Recipients with template Correspondence
>>
>> When I hit the 'Update Ticket' button, no reply is sent, there is  
>> no 'Outgoing email recorded' from RT_System in the ticket history,  
>> and my debug log shows the output at the bottom of this mail.
>>
>> The ticket I'm testing with (although this happens to any ticket  
>> I've tried with) has just an owner and request set, no watchers  
>> are configured.
>>
>> I've been digging through the wiki and list archives but haven't  
>> found anything relevant. There was one message from a Chris Hall a  
>> few days ago indicating that he had the same problem and it was  
>> solved by installing Scalar-List-Utils manually. CPAN tells me  
>> that module is installed properly and manually installing it  
>> hasn't helped.
>>
>> RT _can_ send email when a new ticket is created, it is just when  
>> trying to reply to a ticket that it doesn't send anything.
>>
>> Anyone have any ideas or suggestions? Thanks.
>>
>> debug log output:
>>
>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  
>> for transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/lib/ 
>> RT/Scrips_Overlay.pm:356)
>> [Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for  
>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip 5   
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients  
>> found. Not sending.
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip 6   
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients  
>> found. Not sending.
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip 7   
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>> [Mon Feb  6 19:49:22 2006] [info]:  
>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients  
>> found. Not sending.
>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  
>> for transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>> [Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/lib/ 
>> RT/Scrips_Overlay.pm:356)
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