[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

[Ken Crocker]

Wes,

    If you re-named a Queue or changed any part of the Queue name, then 
the e_mail address will not match and nothing sent. Also, how have you 
set up rights for "roles". Do you have SeeOutgoingMail as a right for 
your requestor, owner, everyone, what?

Kenn

Wesley Griffin wrote:

> Replying, and the 'Update Type' drop-box has 'Reply to requestors'  
> selected as well.
>
> On Feb 6, 2006, at 4:33 PM, Chaim Rieger wrote:
>
>> are you commenting or replying
>>
>>
>> On Feb 6, 2006, at 12:36 PM, Wesley Griffin wrote:
>>
>>> I'm trying to complete an installation of RT 3.4.5 on Fedora Core  
>>> 4. Everything appears to be working, except for replying to  
>>> tickets. When I try to reply, no recipients are listed in the  "This 
>>> message will be sent to..." area, it just says:
>>>
>>> (Check boxes to disable notifications to the listed recipients)
>>>
>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>>
>>> On Correspond Notify Requestors and Ccs with template Correspondence
>>>
>>> On Correspond Notify Other Recipients with template Correspondence
>>>
>>> When I hit the 'Update Ticket' button, no reply is sent, there is  
>>> no 'Outgoing email recorded' from RT_System in the ticket history,  
>>> and my debug log shows the output at the bottom of this mail.
>>>
>>> The ticket I'm testing with (although this happens to any ticket  
>>> I've tried with) has just an owner and request set, no watchers  are 
>>> configured.
>>>
>>> I've been digging through the wiki and list archives but haven't  
>>> found anything relevant. There was one message from a Chris Hall a  
>>> few days ago indicating that he had the same problem and it was  
>>> solved by installing Scalar-List-Utils manually. CPAN tells me  that 
>>> module is installed properly and manually installing it  hasn't helped.
>>>
>>> RT _can_ send email when a new ticket is created, it is just when  
>>> trying to reply to a ticket that it doesn't send anything.
>>>
>>> Anyone have any ideas or suggestions? Thanks.
>>>
>>> debug log output:
>>>
>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  for 
>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/lib/ 
>>> RT/Scrips_Overlay.pm:356)
>>> [Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for  
>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip 5   
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients  
>>> found. Not sending.
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip 6   
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients  
>>> found. Not sending.
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip 7   
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients  
>>> found. Not sending.
>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  for 
>>> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>>> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/lib/ 
>>> RT/Scrips_Overlay.pm:356)
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>>>
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>>>
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>>>
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>>
>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at 
> http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at 
> http://bestpractical.com/services/training.html
>