[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

[Wesley Griffin]

For posterity in the archives, RT is smart enough to remove the  
address of the person replying in the WebUI. So my 'problem' was that  
I was testing the system with a single account, so I was the  
requestor, owner, and replier all at the same time. RT realized that  
I didn't need an email to myself, so it didn't send one. Creating a  
second testing user with a different email address 'solved' my problem.

On Feb 6, 2006, at 6:40 PM, Ken Crocker wrote:

> Wes,
>
>    If you re-named a Queue or changed any part of the Queue name,  
> then the e_mail address will not match and nothing sent. Also, how  
> have you set up rights for "roles". Do you have SeeOutgoingMail as  
> a right for your requestor, owner, everyone, what?
>
> Kenn
>
> Wesley Griffin wrote:
>
>> Replying, and the 'Update Type' drop-box has 'Reply to  
>> requestors'  selected as well.
>>
>> On Feb 6, 2006, at 4:33 PM, Chaim Rieger wrote:
>>
>>> are you commenting or replying
>>>
>>>
>>> On Feb 6, 2006, at 12:36 PM, Wesley Griffin wrote:
>>>
>>>> I'm trying to complete an installation of RT 3.4.5 on Fedora  
>>>> Core  4. Everything appears to be working, except for replying  
>>>> to  tickets. When I try to reply, no recipients are listed in  
>>>> the  "This message will be sent to..." area, it just says:
>>>>
>>>> (Check boxes to disable notifications to the listed recipients)
>>>>
>>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>>>
>>>> On Correspond Notify Requestors and Ccs with template  
>>>> Correspondence
>>>>
>>>> On Correspond Notify Other Recipients with template Correspondence
>>>>
>>>> When I hit the 'Update Ticket' button, no reply is sent, there  
>>>> is  no 'Outgoing email recorded' from RT_System in the ticket  
>>>> history,  and my debug log shows the output at the bottom of  
>>>> this mail.
>>>>
>>>> The ticket I'm testing with (although this happens to any  
>>>> ticket  I've tried with) has just an owner and request set, no  
>>>> watchers  are configured.
>>>>
>>>> I've been digging through the wiki and list archives but  
>>>> haven't  found anything relevant. There was one message from a  
>>>> Chris Hall a  few days ago indicating that he had the same  
>>>> problem and it was  solved by installing Scalar-List-Utils  
>>>> manually. CPAN tells me  that module is installed properly and  
>>>> manually installing it  hasn't helped.
>>>>
>>>> RT _can_ send email when a new ticket is created, it is just  
>>>> when  trying to reply to a ticket that it doesn't send anything.
>>>>
>>>> Anyone have any ideas or suggestions? Thanks.
>>>>
>>>> debug log output:
>>>>
>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips   
>>>> for transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for   
>>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/ 
>>>> lib/ RT/Scrips_Overlay.pm:356)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for   
>>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip  
>>>> 5   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients   
>>>> found. Not sending.
>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip  
>>>> 6   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients   
>>>> found. Not sending.
>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip  
>>>> 7   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>> [Mon Feb  6 19:49:22 2006] [info]:   
>>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients   
>>>> found. Not sending.
>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips   
>>>> for transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for   
>>>> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/ 
>>>> lib/ RT/Scrips_Overlay.pm:356)
>>>> _______________________________________________
>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>>
>>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>>
>>>> Download a free sample chapter of RT Essentials from O'Reilly   
>>>> Media at http://rtbook.bestpractical.com
>>>>
>>>> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam,  
>>>> Boston and
>>>> San Francisco - Find out more at http://bestpractical.com/ 
>>>> services/ training.html
>>>
>>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>
>> Download a free sample chapter of RT Essentials from O'Reilly  
>> Media at http://rtbook.bestpractical.com
>>
>> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
>> San Francisco - Find out more at http://bestpractical.com/services/ 
>> training.html
>>