[rt-users] No recipients in 'Reply' to ticket on RT3.4.5 on FC4

Drew Barnes barnesaw at ucrwcu.rwc.uc.edu
Tue Feb 7 10:28:40 EST 2006 

Check the $NotifyActor variable in RT_SiteConfig.pm too.  For future 
reference.


Wesley Griffin wrote:
> For posterity in the archives, RT is smart enough to remove the 
> address of the person replying in the WebUI. So my 'problem' was that 
> I was testing the system with a single account, so I was the 
> requestor, owner, and replier all at the same time. RT realized that I 
> didn't need an email to myself, so it didn't send one. Creating a 
> second testing user with a different email address 'solved' my problem.
>
> On Feb 6, 2006, at 6:40 PM, Ken Crocker wrote:
>
>> Wes,
>>
>>    If you re-named a Queue or changed any part of the Queue name, 
>> then the e_mail address will not match and nothing sent. Also, how 
>> have you set up rights for "roles". Do you have SeeOutgoingMail as a 
>> right for your requestor, owner, everyone, what?
>>
>> Kenn
>>
>> Wesley Griffin wrote:
>>
>>> Replying, and the 'Update Type' drop-box has 'Reply to requestors'  
>>> selected as well.
>>>
>>> On Feb 6, 2006, at 4:33 PM, Chaim Rieger wrote:
>>>
>>>> are you commenting or replying
>>>>
>>>>
>>>> On Feb 6, 2006, at 12:36 PM, Wesley Griffin wrote:
>>>>
>>>>> I'm trying to complete an installation of RT 3.4.5 on Fedora Core  
>>>>> 4. Everything appears to be working, except for replying to  
>>>>> tickets. When I try to reply, no recipients are listed in the  
>>>>> "This message will be sent to..." area, it just says:
>>>>>
>>>>> (Check boxes to disable notifications to the listed recipients)
>>>>>
>>>>> On Correspond Notify AdminCcs with template Admin Correspondence
>>>>>
>>>>> On Correspond Notify Requestors and Ccs with template Correspondence
>>>>>
>>>>> On Correspond Notify Other Recipients with template Correspondence
>>>>>
>>>>> When I hit the 'Update Ticket' button, no reply is sent, there is  
>>>>> no 'Outgoing email recorded' from RT_System in the ticket 
>>>>> history,  and my debug log shows the output at the bottom of this 
>>>>> mail.
>>>>>
>>>>> The ticket I'm testing with (although this happens to any ticket  
>>>>> I've tried with) has just an owner and request set, no watchers  
>>>>> are configured.
>>>>>
>>>>> I've been digging through the wiki and list archives but haven't  
>>>>> found anything relevant. There was one message from a Chris Hall 
>>>>> a  few days ago indicating that he had the same problem and it 
>>>>> was  solved by installing Scalar-List-Utils manually. CPAN tells 
>>>>> me  that module is installed properly and manually installing it  
>>>>> hasn't helped.
>>>>>
>>>>> RT _can_ send email when a new ticket is created, it is just when  
>>>>> trying to reply to a ticket that it doesn't send anything.
>>>>>
>>>>> Anyone have any ideas or suggestions? Thanks.
>>>>>
>>>>> debug log output:
>>>>>
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  
>>>>> for transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>>>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 5 scrips (/opt/rt3/lib/ 
>>>>> RT/Scrips_Overlay.pm:356)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to commit scrips for  
>>>>> transaction #125 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> #7/125 - Scrip 
>>>>> 5   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-5-0 at sparta.com> No recipients  
>>>>> found. Not sending.
>>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> #7/125 - Scrip 
>>>>> 6   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-6-0 at sparta.com> No recipients  
>>>>> found. Not sending.
>>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> #7/125 - Scrip 
>>>>> 7   (/opt/rt3/lib/RT/Action/SendEmail.pm:237)
>>>>> [Mon Feb  6 19:49:22 2006] [info]:  
>>>>> <rt-3.4.5-2445-1139255362-1674.7-7-0 at sparta.com> No recipients  
>>>>> found. Not sending.
>>>>> (/opt/rt3/lib/RT/Action/SendEmail.pm:249)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to think about scrips  
>>>>> for transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:156)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: About to prepare scrips for  
>>>>> transaction #126 (/opt/rt3/lib/RT/Transaction_Overlay.pm:160)
>>>>> [Mon Feb  6 19:49:22 2006] [debug]: Found 2 scrips (/opt/rt3/lib/ 
>>>>> RT/Scrips_Overlay.pm:356)
>>>>> _______________________________________________
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>>>>>
>>>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>>>
>>>>> Download a free sample chapter of RT Essentials from O'Reilly  
>>>>> Media at http://rtbook.bestpractical.com
>>>>>
>>>>> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
>>>>> San Francisco - Find out more at 
>>>>> http://bestpractical.com/services/ training.html
>>>>
>>>>
>>>
>>> _______________________________________________
>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>>
>>> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>>>
>>> Download a free sample chapter of RT Essentials from O'Reilly Media 
>>> at http://rtbook.bestpractical.com
>>>
>>> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
>>> San Francisco - Find out more at 
>>> http://bestpractical.com/services/training.html
>>>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
>
> Download a free sample chapter of RT Essentials from O'Reilly Media at 
> http://rtbook.bestpractical.com
>
> WE'RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam, Boston and
> San Francisco - Find out more at 
> http://bestpractical.com/services/training.html

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

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