[rt-users] Attaching Ticket Comments on Resolve

Nick Metrowsky nmetrowsky at digitalglobe.com
Mon Feb 13 11:49:43 EST 2006

Hi Everyone,


Hs anyone modified, or know a way to modify, the Resolve template to
display the original ticket request and subsequent correspondence to the
requestor, upon resolving a ticket? 


By doing this, this may eliminate the issue of tickets being opened
again by requestor, as the requestor will have a complete summary.
Also, when the ticket is resolved, by displaying all the ticket
comments, it would eliminate two messages sent on Resolve, as the person
handling the ticket can use the default "comment" setting. Finally, the
user gets a more meaningful message for their records.


Thank you for your help.


Take care!





Nick Metrowsky

Consulting System Administrator

303-684-4785 Office

303-684-4100 Fax

nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 

DigitalGlobe (r), An Imaging and Information Company

http://www.digitalglobe.com <http://www.digitalglobe.com> 



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