[rt-users] how do i customize the default RT at a glance page globally?

[Ryan Fox]

k b wrote:
> n the same manner i tried to change the content
> (showed columns)  of "10 highest priority tickets
> I own", when i did that the content changed but no
> tickets showed up for the users even though there
> were tickets.
>   
> to display:
> #
> Requestors
> Subject
> Priority
> Queue
> Status
> Priority
> Created (relative)
> Started (relative)
> Due (relative)
>   
Change the Format line in html/Elements/MyTickets

+        Format => "'<a 
href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#', 
'<a 
href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', 
Priority, QueueName, 
ExtendedStatus,CreatedRelative,StartedRelative,DueRelative,Requestors",

> i did change this for the root user, and then executed
> the following SQL:
>
> update attributes
> set content=
>  (SELECT content FROM attributes where id='7' and
>   objectid='12' and name='Pref-RT::Attribute-1' )
> WHERE id='1'
> and description='[_1] highest priority tickets I own';
>   
uh... yeah.  I have no idea what this does, or why you did this.


Ryan
-------------- next part --------------
A non-text attachment was scrubbed...
Name: rfox.vcf
Type: text/x-vcard
Size: 309 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060216/e1a834aa/attachment.vcf>