[rt-users] 3.4.5 Bulk ticket update: Custom fields?

Schultz, Eric ESchultz at corp.untd.com
Tue Feb 21 17:38:41 EST 2006

I was going to put it on the Wiki since you asked, but it appears to
only allow me to paste in about half of what I want to.  Are there some
sort of limitations on the number of characters I am allowed to put in
an article that I don't know about?  I'm just AnonymousGnome, maybe
that's the problem? 

> -----Original Message-----
> From: JB Segal [mailto:jb at smarterliving.com] 
> Sent: Tuesday, February 21, 2006 1:56 PM
> To: Schultz, Eric
> Cc: JB Segal; rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] 3.4.5 Bulk ticket update: Custom fields?
> Quoth Schultz, Eric (ESchultz at corp.untd.com):
> > Search through the archives, someone contributed some code 
> for this.  I
> > didn't save the URL, unfortunately, from when I grabbed it. 
>  However, I
> > didn't like the code much, it didn't work too well, so I 
> just used an
> > idea or two and expanded it for my own use.  I had 
> originally included
> > this as another section on the bulk update page, but 
> decided instead to
> > have a separate bulk CF update page.  I think my code checks to make
> > sure that if you change a CF, that change only gets applied to the
> > queues it is associated with (e.g., your query returns 
> tickets from more
> > than one queue).
> > 
> Are you able to publish your code?
> Thanks,
> JB
> --
> JB Segal		617-886-5575		www.smartertravel.com
> Systems/Network Admin.	465 Medford St. Ste 400	
> www.bookingbuddy.com
> Smarter Living, Inc.	Boston, MA 02129	www.tripmania.com

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