[rt-users] multi-stage approvals

[Bill Gunter]

I would like to create a multi-stage approval process for change
management requests where the ticket is first approved after peer
review, then approved by the manager. I've followed the instructions in
the RT-Essentials book but it doesn't seem to be working correctly. Here
is the template per the book.

    = = =Create-Ticket: peer-approval
    Subject:  Approval of { $Tickets{'TOP'}->Subject(  ) }
    Queue:    _ _ _Approvals
    Type:     approval
    Owner:    peer-reviewer at foo.com
    Content:  Please review and approve this request.
    Depended-On-By: TOP
    ENDOFCONTENT

    = = =Create-Ticket: manager-approval
    Subject:  Approval of { $Tickets{'TOP'}->Subject(  ) }
    Queue:    _ _ _Approvals
    Type:     approval
    Owner:    manager at foo.com
    Content:  Please review and approve this request.
    Depended-On-By: TOP
    Depends-On: peer-approval
    ENDOFCONTENT

The approvals are created but both at the same time, and the manager-approval isn't dependent on the peer-approval. 

What I want to happen is the peer-reviewer must approve the ticket before the manager can. The book implies that this is 
what will happen, but it's not the behavior I'm seeing.  RT v3.4.5, btw.

Thanks.

-- 
Bill Gunter 
Assistant Director of Information Systems 
  
ARC Systems 
P: 512.358.5377 
F: 512.892.5552 
<www.arcsystems.com>