[rt-users] 10 newest unowned tickets per queue?

[Florian Hochstrasser]

Hi all

 

As our setup is growing continually, we ran into a problem regarding the
display of the 10 newest unowned tickets on the Home screen. The problem
is that the overall ten newest tickets get into that list. But all the
tickets of queues that one has no permission to don't show up.

That means, if there are 10 new tickets in other queues which I don't
have permission for and the 11th would be one in my queue, the list
appears to be empty, even though I have a new ticket to work on. How can
this be fixed so that this list is built on tickets of queues which one
has access to?

 

 

TIA, Florian

 


____________________________________________________________
This message may contain legally privileged or confidential 
information and is therefore addressed to the named persons only. 
The recipient should inform the sender and delete this message, 
if he/she is not named as addressee. 
The sender disclaims any and all liability for the integrity 
and punctuality of this message. 
The sender has activated an automatic virus scanning by 
Messagelabs, but does not guarantee the virus free 
transmission of this message.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060125/018a585e/attachment.htm>