[rt-users] User's Owned Tickets show incorrect URL string forsubject

[Gilmar Santos Jr]

The search results are displayed at /rt/Search/Results.html. Looking the
<rt-instalation-path>/html/Search/Results.html source code we find out
that the component used to display the results is /Elements/TicketList.
In this component there's a call to other in order to display the row,
but this action is governed by the $Format variable. That can be passed
to the component or use the $RT::DefaultSearchResultFormat default.

So, in the RT_Config.pm there must be a Set($DefaultSearchResultFormat,
<something>), and actually there is! :-)
The value I can se here is:

"
Set ($DefaultSearchResultFormat, qq{
   '<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#',
   '<B><A
HREF="$RT::WebPath/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
   Status,
   QueueName,
   OwnerName,
   Priority,
   '__NEWLINE__',
   '',
   '<small>__Requestors__</small>',
   '<small>__CreatedRelative__</small>',
   '<small>__ToldRelative__</small>',
   '<small>__LastUpdatedRelative__</small>',
   '<small>__TimeLeft__</small>'});
"

The first two lines are responsible for the first two columns, ticket id
and subject. They will work if the WebPath is set correctly in my
RT_SiteConfig.pm, and for me they work.

But RT allows users to customize the search format display (it's a per
user configuration), and it may be the problem's source.
If it is, then these configurations must be deleted. (DELETE FROM
Attributes WHERE Name = 'SearchDisplay', in MySQL, may in PostgreeSQL
too, but i'm not sure :) ). Use this with caution, *all* user's
SearchDisplay will be deleted and the default (set in RT_Config.pm, or
overridden in RT_SiteConfig.pm) used.

By the way, I'm using RT 3.6.

--
Gilmar Santos Jr

Josh Barron escreveu:
> At the very least could someone point me in the right direction to where
> the page is generating that URL string?  Maybe I could try to debug it
> from there?
>
> Also, to Kevin, are you running version 3.6.0?
>
>
> -Josh
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Murphy
> Sent: Monday, July 03, 2006 11:42 AM
> To: RT Users
> Subject: Re: [rt-users] User's Owned Tickets show incorrect URL string
> forsubject
>
> Josh Barron wrote:
>   
>> When doing a search for tickets you own, or on the
>> RT at a glance page, if you mouse over or try to click on the
>> hyperlinked ticket subject you get the following URL:
>> http://ticket/Display.html?id=2.  Obviously that URL isn't going to
>> work.
>>     
> Yes, I've reported this problem twice on this list and received no
> response.
>
> -Kevin Murphy
>
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