[rt-users] Packet ticket send out?

Gilmar Santos Jr gilmarsantosjr at safernet.org.br
Thu Jul 13 20:29:01 EDT 2006


You can create a scrip with custom condition (ticket been created with
custom field X set to Y) and with action "notify" or even custom action
that sends the e-mail using some template (that can be customized).
Refer to http://wiki.bestpractical.com/index.cgi?Documentation "Scrips Area"

Gilmar Santos Jr

Zhiming Liu escreveu:
> Hi, Does anyone know how to do this with RT? when user
> creates a new ticket, selects a customfield value like
> yes, then click on Create button, RT automatically
> packet the ticket information and email to an email
> address. And it can do the same thing when it closes a
> ticket. Thanks, Zhiming.
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