[rt-users] Re: RTx::Statistics

[Richard Ellis]

Hi,

I would ask for a little patience folks, Kelly and I maintain (mostly
Kelly) RTx Statistics for free and in what little spare time we get from
having a life and doing our day jobs.

I'm upgrading our test server this week and should be able to start
getting it running with 3.6 as I have a new boss who is very sympathetic
to the Open Source ideals and is prepared to cover my time as long as it
doesn't impact other projects.

We still use RTx Stats a great deal, with their output being used for
Management reporting.

Richard


------------------------------

> 
> Message: 7
> Date: Mon, 17 Jul 2006 20:24:51 -0700
> From: Mathew <jokermjs19 at comcast.net>
> Subject: Re: [rt-users] RTx::Statistics
> To: "Kelly F. Hickel" <kfh at mqsoftware.com>
> Cc: rt-users at lists.bestpractical.com
> Message-ID: <44BC5483.1020405 at comcast.net>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
> 
>  From what I've seen, RTx::Statistics has much more capability than the 
> built-in reports offered with v3.6.0.  I would like to see Statistics 
> work with v3.6.0 but unfortunately it doesn't.  At the moment, as I 
> recommended earlier, I would avoid it.  When the author (or another 
> knowledgeable and motivated person) decides to update it, I'll consider 
> it.  But again, until then, I'm avoiding it.
> 
> Mathew Snyder
> 
> Kelly F. Hickel wrote:
> > So, no one has an opinion?  Yeah, RIGHT!  ;->
> >
> > -Kelly
> >
> >   
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> >> bounces at lists.bestpractical.com] On Behalf Of Kelly F. Hickel
> >> Sent: Tuesday, July 11, 2006 5:25 AM
> >> To: theillien; Mike Coakley
> >> Cc: rt-users at lists.bestpractical.com
> >> Subject: RE: [rt-users] RTx::Statistics
> >>
> >> The information that I had was that Statistics probably wouldn't be
> >> needed with RT 3.6 because of the built in reports, so I haven't done
> >> much with it so far.  Of course, I don't have 3.6 running yet either,
> >> I've been swamped with a ton of other things.
> >>
> >> So, time for a poll: How many folks think that RTx::Statistics is
> >>     
> > still
> >   
> >> needed, given the functionality in RT v3.6.0?
> >>
> >> --
> >>
> >> Kelly F. Hickel
> >> Senior Software Architect
> >> MQSoftware, Inc
> >> 952.345.8677
> >> kfh at mqsoftware.com
> >>
> >> -----Original Message-----
> >> From: rt-users-bounces at lists.bestpractical.com
> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
> >>     
> > theillien
> >   
> >> Sent: Monday, July 10, 2006 7:47 PM
> >> To: Mike Coakley
> >> Cc: rt-users at lists.bestpractical.com
> >> Subject: Re: [rt-users] RTx::Statistics
> >>
> >> I haven't got this working on my installation of v3.6.0 either.  I
> >>     
> > think
> >   
> >> it needs major work in order for it to be compatible.  Right now I'm
> >> just relying on the built-in reports with v3.6.0.  Perhaps when
> >> RTx::Statistics is made to work with it I'll see about integrating but
> >> until then, I'm avoiding it like the plague.
> >>
> >> Mathew Snyder
> >>
> >> Mike Coakley wrote:
> >>     
> >>> Is this working with RT 3.6.0. I just did a clean install and it
> >>>       
> > isn't
> >   
> >>> working for me. Just hangs on some of the graph pages where I have
> >>>       
> > to
> >   
> >>> restart my Apache. On other pages I don't get any graph just the
> >>>       
> >> "Result
> >>     
> >>> Graph" alt text.
> >>>
> >>> Thanks,
> >>>
> >>>       
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> >   



-- 
Richard Ellis <Richard.Ellis at Sun.COM>
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