[rt-users] RT LDAP with OpenLdap and Exchange 5.5

eric.valor at daimlerchrysler.com eric.valor at daimlerchrysler.com
Tue Jul 18 16:08:41 EDT 2006

Ian, once you figure out the appropriate settings for RT_SiteConfig it may 
be helpful to post them to 
http://wiki.bestpractical.com/index.cgi?LdapAttrMap.  I submitted the AD 
map after a bit of trial-and-error with ldapsearch.

Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
eric.valor at daimlerchrysler.com
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00

: This Space Intentionally Left Blank :

rt-users-request at lists.bestpractical.com 
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07/18/2006 06:09 AM
Please respond to
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RT-Users Digest, Vol 28, Issue 45

From: Ian Clancy <ClancyIan at cel.ie>
Subject: Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5
To: Joachim Thuau <jthuau at heavy-iron.com>
Cc: "'rt-users at lists.bestpractical.com'"
                 <rt-users at lists.bestpractical.com>
Message-ID: <44BCB14A.5080302 at cel.ie>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Thanks Folks for your reply.
Exchange 5.5 does support LDAP and i have it enabled and listening on 
389 and 636 on the server. I know it's working as i can lookup email 
addresses from Thunderbird etc..
We will be upgrading in the future but it's unlikely to be Exchange. 
Joachim, i like your suggestion of connecting to  Exchange LDAP with an 
LDAP Browser. I already use phpMyAdmin for OpenLDAP so maybe i will be 
able to connect to Exchange with this. Either way i'll let everyone know 
how it goes.

Ian Clancy
IT Co-ordinator

Joachim Thuau wrote:

> Actually, the directory is available through ldap (maybe not in the 
> default install, but it can be enabled).
> see, for 
> example, 
> Now, that doesn't actually solve the problem. Ian, i would suggest you 
> get something like a ldap browser, and point it to your exchange 
> server to make sure that
>     1) you have the proper credentials/account info to connect to that 
> ldap service
>     2) that you double check the schema that exchange is using.
>     3) adapt your settings in either RT's config (server, 
> login/pass) and/or exchange to pull the data you wish (correct the 
> mapping).
> may i suggest you have a quick look at "Softerra LDAP Browser" (a 
> google search should yield a couple download link). I believe that 
> there is a version of that client that is free. this would allow you 
> to verify that all the settings that you are using are all correct.
> Sorry for not giving you a straight answer. I have installed RT 3.6.0 
> only 2 weeks ago, and i have been extremely happy with the little 
> testing with have done on it so far...
> Thanks,
> Jok
>     -----Original Message-----
>     *From:* rt-users-bounces at lists.bestpractical.com
>     [mailto:rt-users-bounces at lists.bestpractical.com]*On Behalf Of
>     *Vladimir Jirasek
>     *Sent:* Monday, July 17, 2006 12:36 PM
>     *To:* rt-users at lists.bestpractical.com
>     *Subject:* Re: [rt-users] RT LDAP with OpenLdap and Exchange 5.5
>     Hello,
>     Unfortunately Exhange 5.5 does not use LDAP to store users details
>     but it has its own internal database (from NT days). I recommed
>     you upgrade to Exchnage 2003. But then you need Windows AD.
>     Regards
>     Vladimir Jirasek
>     ------------
>     Hi RT Users,
>     I've successfully set up RT to authenticate users against an 
>     Server (also used for Samba). We also have and Exchange 5.5 server 
>     site that contains infotmation about users etc..
>     While i want to use OpenLDAP to authenticate against, i would like 
>     pull user information from the Exchange 5.5 server.
>     I'm just  cant get the user info part working. I'm not really sure
>     what
>     settings i should have in RT_SiteConfig.pm for Exchange 5.5 for the
>     following paramenters :
>     This is what i have at the moment.
>     Set($LdapAttrMap, {'Name' => 'uid',
>                       'EmailAddress' => 'mail',
>                       'Organization' => 'dc',
>                       'RealName' => 'displayName',
>                       'ExternalContactInfoId' => 'dn',
>                       'ExternalAuthId' => 'uid',
>                       'Gecos' => 'gecos',
>                       'WorkPhone' => 'telephoneNumber',
>                       'Address1' => 'ou',
>                       'Address2' => 'physicalDeliveryOfficeName'}
>     );
>     Set($LdapInfoServer, 'pdc.cel');
>     Set($LdapInfoBase, 'ou=CEL,o=CEL');
>     Set($LdapInfoFilter, "(objectclass=*)");
>     Has anyone else had any luck pulling info from Exchange 5.5.
>     --
>     Ian Clancy
>     IT Co-ordinator
>     Connaught Electronics Ltd.
>     Dunmore Rd,
>     Tuam,
>     Co. Galway,
>     Ireland.
>     P : ++353 93 23151
>     F : ++353 93 23110
>     E : mailto:clancyian at cel.ie <mailto:clancyian at cel.ie>
>     W : http://www.cel-europe.com <http://www.cel-europe.com/>
>Community help: http://wiki.bestpractical.com
>Commercial support: sales at bestpractical.com
>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>Buy a copy at http://rtbook.bestpractical.com
>We're hiring! Come hack Perl for Best Practical: 


Message: 4
Date: Tue, 18 Jul 2006 13:17:38 +0100
From: "Brent Geach" <brent at skyblue.eu.org>
Subject: [rt-users] CustomField searching
To: <rt-users at lists.bestpractical.com>
Message-ID: <000101c6aa64$2a5d0ab0$6f0b0b0a at mforma.com>
Content-Type: text/plain; charset="us-ascii"


Im probably going over something that has been done a few times before but
Im struggling to find any info on howto get it done.

I see from the wiki 



that from 3.2 its supposed to be a point and click exercise from the GUI. 
have been over it and I cant seem to find any options anywhere that would
allow me to set this up. Also the files have changed names since the 


Any updated info on how to implement searching based on customfield 




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Message: 5
Date: Tue, 18 Jul 2006 08:59:27 -0400
From: "Helmuth Ramirez" <HelmuthRamirez at compupay.com>
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
To: <rt-users at lists.bestpractical.com>
 <7314881427FC8A4081673E8CEEA792490226029D at EXMIAMI01.compupay.com>
Content-Type: text/plain; charset="us-ascii"

I'm having the EXACT issue mentioned here.  My backend is Debian Sarge
with MySql running RT3.6. 

Just in case I didn't send my e-mail in correctly, here is the original
e-mail I am referring to:


Recently upgraded to RT 3.6 from RT3.4. 
Running on BSD5.4 with Mysql 

Site works fine in Mozilla. 

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.

If I resize the login page, this does not happen. 
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops.. 
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works. 

The debug.log and the apache logs do not show any activity while this is

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets. 

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others. 

Thanks for any responses. 

Steve Hache

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