[rt-users] Auto Resolve Ticket After n Days

[Todd Chapman]

On Fri, Jul 21, 2006 at 03:04:50PM -0700, Stevo wrote:
> Team,
> 
> Does anyone know of a scrip that will change the status of a ticket (in 
> a particular state - eg pending resolve) after n many days?  I'd like to 
> have my tickets go to a pending resolve status for 5 days and then 
> automatically change status to resolved.
> 
> Is that possible?  Any know how?!  :)
> 
> Stevo
> 

There would be no action to cause the ticket to resolve. You
would have to run a script out of cron to find the tickets
that need to be resolved. See rt-crontool.

-Todd