[rt-users] Auto Resolve Ticket After n Days

Todd Chapman todd at chaka.net
Fri Jul 21 20:26:23 EDT 2006

On Fri, Jul 21, 2006 at 03:04:50PM -0700, Stevo wrote:
> Team,
> Does anyone know of a scrip that will change the status of a ticket (in 
> a particular state - eg pending resolve) after n many days?  I'd like to 
> have my tickets go to a pending resolve status for 5 days and then 
> automatically change status to resolved.
> Is that possible?  Any know how?!  :)
> Stevo

There would be no action to cause the ticket to resolve. You
would have to run a script out of cron to find the tickets
that need to be resolved. See rt-crontool.


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