[rt-users] unable to open tickets via email

Kenneth Crocker KFCrocker at lbl.gov
Tue Jul 25 16:37:51 EDT 2006


	Check your "SeeOutgoingEmail" privileges at the Global and Queue level 
to see what your allowing. Also, the "watch" right. You have to decide 
if you want "everyone", "privileged", "unprivileged" or limited to users 
and groups at the Queue level.


Rick Garland wrote:
> Hi all:
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
> Wanting to send email to 'rt' to open ticket. Got the groups and rights 
> OK but the inbound mail hangs in the queue.
>     (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
>                                          "|/opt/rt3/bin/rt-mailgate 
> --queue gen
> The full entry in the /etc/aliases is
>      rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
> correspond --url http://localhost/"
> The searches I find deal mostly with procmail - but we are not using 
> procmail.
> Thanks
> Rick Garland
> UNIX System Administrator
> Evolving Systems, Inc
> 9777 Mount Pyramid Court
> Suite 100
> Englewood, CO  80112
> phone:  303-802-2580
> cell:      720-210-4691
> rick.garland at evolving.com <mailto:rick.garland at evolving.com>
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