[rt-users] unable to open tickets via email

Rick Garland Rick.Garland at evolving.com
Tue Jul 25 15:07:26 EDT 2006

Hi all:
RT 3.4.5 on RedHat EL4
Using sendmail 8.13 as the MTA
Wanting to send email to 'rt' to open ticket. Got the groups and rights
OK but the inbound mail hangs in the queue.
    (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
--queue gen
The full entry in the /etc/aliases is
     rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/"
The searches I find deal mostly with procmail - but we are not using
Rick Garland
UNIX System Administrator
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO  80112
phone:  303-802-2580
cell:      720-210-4691
rick.garland at evolving.com
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