[rt-users] unable to open tickets via email

[Rick Garland]

Hi all:
 
RT 3.4.5 on RedHat EL4
Using sendmail 8.13 as the MTA
 
Wanting to send email to 'rt' to open ticket. Got the groups and rights
OK but the inbound mail hangs in the queue.
    (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
                                         "|/opt/rt3/bin/rt-mailgate
--queue gen
The full entry in the /etc/aliases is
     rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action
correspond --url http://localhost/"
 
The searches I find deal mostly with procmail - but we are not using
procmail.
 
Thanks
 
Rick Garland
UNIX System Administrator
 
Evolving Systems, Inc
9777 Mount Pyramid Court
Suite 100
Englewood, CO  80112
 
phone:  303-802-2580
cell:      720-210-4691
rick.garland at evolving.com
 
 
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