[rt-users] unable to open tickets via email

[Kenneth Crocker]

OPPS! meant that for another e_mail Sorry. Cursor moved when I clicked it.

Rick Garland wrote:
> Hi all:
>  
> RT 3.4.5 on RedHat EL4
> Using sendmail 8.13 as the MTA
>  
> Wanting to send email to 'rt' to open ticket. Got the groups and rights 
> OK but the inbound mail hangs in the queue.
>     (Deferred: prog mailer (/bin/sh) exited with EX_TEMPFAIL)
>                                          "|/opt/rt3/bin/rt-mailgate 
> --queue gen
> The full entry in the /etc/aliases is
>      rt:             "|/opt/rt3/bin/rt-mailgate --queue general --action 
> correspond --url http://localhost/"
>  
> The searches I find deal mostly with procmail - but we are not using 
> procmail.
>  
> Thanks
>  
> Rick Garland
> UNIX System Administrator
>  
> Evolving Systems, Inc
> 9777 Mount Pyramid Court
> Suite 100
> Englewood, CO  80112
>  
> phone:  303-802-2580
> cell:      720-210-4691
> rick.garland at evolving.com <mailto:rick.garland at evolving.com>
>  
>  
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