[rt-users] email addresses in the cc field do not receive emails related to the ticket

[Kenneth Crocker]

Ben,


     Check your "SeeOutgoingEmail" privileges at the Global and Queue 
level to see what your allowing. Also, the "watch" right. You have to 
decide if you want "everyone", "privileged", "unprivileged" or limited 
to users and groups at the Queue level.

Kenn
LBNL

Ben McLendon wrote:
> We are running a new install of RT 3.4.5 on Redhat ES4.
> 
> When creating a ticket and entering a recipient in the cc field, the 
> named recipient does not receive a copy of the ticket.
> 
>  
> 
>  
> 
> *Ben McLendon, MCP*
> 
> Director, Information Technology
> 
>  
> 
> benm at barneshc.com <mailto:benm at barneshc.com>
> 
> www.barneshc.com <http://www.barneshc.com>
> 
>  
> 
>  
> 
> 	
> 
> *Barnes Health Care Services*
> 
> 200 South Patterson Street
> 
> Valdosta, GA 31601
> 
>  
> 
> Telephone:
> 
> 	
> 
> 229-245-6039 Ext. 1111
> 
> Fax:
> 
> 	
> 
> 229-245-6005
> 
> Cell:
> 
> 	
> 
> 229-560-0322
> 
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