[rt-users] RT 3.6 Internet Explorer window resize crashes browser

Tue Jul 25 19:11:10 EDT 2006

Weirdnesses-of-weird, the same thing was happening to me.  I pulled out
the HTML comment from the beginning of the autohandler/Auth file (""), though, and that fixed it.  When
left in there, the comment is the first bit of HTML sent - before the
doctype declaration.  A desperation move that worked, pleasantly enough,
but does anyone understand why this would break IE?

-Sean

________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 9:17 AM
To: John Parker; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Yup, that did it, I moved the Auth file to a different place, restarted
Apache, and formatting is back to normal within IE and I can resize the
window without issue......soooooo how do we make the Auth file work?
I'll help with whatever I can, unfortunately I'm not much of a coder :(

From: John Parker [mailto:johnp at fmgsupport.com]
Sent: Tuesday, July 18, 2006 11:58 AM
To: Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I have seen this I think: It was when I added one of the LDAP overlays -
/path/to/rt/local/html/Callbacks/LDAP/autohandler/Auth IE was worst
affected.

I took that out again as I needed the server running sharpish and
haven't had time to retest to try and work out what was going on, but I
would check anything you have added into RT that is not in the 3.6
distribution.

Regards

John

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: 18 July 2006 15:15
To: rt-users at lists.bestpractical.com
Subject: RE: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

Just to add a couple of other things about this.  The login screen in
Internet Explorer isn't centered, its off to the left.  Once logged in,
the text, bars, boxes, are noticeably larger than in Firefox (the boxes
start to overlap each other).

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Helmuth
Ramirez
Sent: Tuesday, July 18, 2006 8:59 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] RT 3.6 Internet Explorer window resize crashes
browser

I'm having the EXACT issue mentioned here.  My backend is Debian Sarge
with MySql running RT3.6.  

Just in case I didn't send my e-mail in correctly, here is the original
e-mail I am referring to:

*******************************

Hello

Recently upgraded to RT 3.6 from RT3.4.
Running on BSD5.4 with Mysql

Site works fine in Mozilla.

When a user using Internet Explorer logs into RT and then resizes the
window, the browser instance becomes unresponsive and must be shut down.
If I resize the login page, this does not happen.
Message shows up at bottom of browser saying 4 items remaining and that
it is Downloading picture cb.gif or ct.gif from the server. This
flickers for a few moments and then stops..
While this is occurring, the server itself becomes unresponsive. If I go
to another browser and attempt to login to the site, I get a timeout
error. Ssh client still works.

The debug.log and the apache logs do not show any activity while this is
occurring.

The at a glance page formatting is not showing up correctly. The
reminders and quick search boxes are on top of the 10 highest priority
tickets I own and 10 newest tickets.

Problem occurs on version 6.0.2900.2180 sp2 and 6.0.2800.1106 sp1
versions of Internet Explorer. Have not tried others.

Thanks for any responses.

Steve Hache

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