[rt-users] enabling 'take' action in unowned tickets window

Dario Luis Coneglian Oliveros oliveros at cpqd.com.br
Thu Jul 27 15:27:01 EDT 2006

How do I get 'take' action to be availabled at unowned tickets window ?
When logging as admin, this action does appear along each ticket on this 
However when a different user logs in, the same does not happen.
This user belongs to a group that has been granted privileges to make 
any changes to tickets, queues and global information.
If this user does a search and selects a unowned ticket from the 
results, then he(she) will be able to take the ticket.
BTW, I am running RT 3.6.0.
Any guess ?

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