[rt-users] RE: simple search usage

[Dario Luis Coneglian Oliveros]

Yes, they do. That may be the problem then.
Thanks a lot.

David Smithson wrote:

>Hi Dario.  Do your queue names have spaces in the names?  The queues I have were imported from another database, including the spaces in the names.  I've found that I can't use simple search to search for tickets in queues that have spaces in the names.
>
>David Smithson
>________________________________
>
>CLICK HERE FOR ONLINE SUPPORT
>
>-----Original Message-----
>From: Dario Luis Coneglian Oliveros [mailto:oliveros at cpqd.com.br] 
>Sent: Friday, July 28, 2006 10:04 AM
>To: David Smithson
>Cc: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] RE: simple search usage
>
>Simple search works for me, except for queue names. Weird !?!
>I tried ticket id, email address and had no problem at all.
>Dário
>
>David Smithson wrote:
>
>  
>
>>Correction, search by queue name works, but nothing else.  Anyone else
>>have this problem?
>>
>>David Smithson
>>________________________________
>>
>>CLICK HERE FOR ONLINE SUPPORT
>>
>>-----Original Message-----
>>From: David Smithson 
>>Sent: Friday, July 28, 2006 9:47 AM
>>To: rt-users at lists.bestpractical.com
>>Subject: simple search usage
>>
>>Hi all.  
>>
>>The text from the Simple Search says this:
>>
>>----
>>Search for tickets. Enter id numbers, queues by name, Owners by username
>>and Requestors by email address. RT will look for anything else you
>>enter in ticket bodies and attachments.
>>
>>Searching the full text of every ticket can take a long time, but if you
>>need to do it, you can search for any word in full ticket history for
>>any word by typing fulltext:word.
>>
>>RT will look for anything else you enter in ticket subjects.
>>----
>>
>>I'm running 3.6.0, MySQL, FC5, etc.
>>
>>The *only* thing that the simple search will do in my instance of RT is
>>parse the subject.  If I prefix with fulltext:, it parses Attachments.
>>None of the other fields that it claims to search are being searched (
>>username, email address, queues ).  Has anybody else seen this?
>>
>>David Smithson
>>________________________________________
>>ActivSupport, Inc.
>>Your Flexible IT Partner
>>Microsoft Gold Partner -- Small Business Specialist
>>http://www.activsupport.com
>>Director of Technical Services
>>Direct: (415) 869 2991 
>>________________________________________
>>Technical Support Hotline: (415) 979 9285 
>>CLICK HERE FOR ONLINE SUPPORT 
>>
>>_______________________________________________
>>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>>Community help: http://wiki.bestpractical.com
>>Commercial support: sales at bestpractical.com
>>
>>
>>Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
>>Buy a copy at http://rtbook.bestpractical.com
>>
>>
>>We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>> 
>>
>>    
>>
>
>  
>

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20060731/a694b2f5/attachment.htm>