[rt-users] Told

[David Smithson]

There's a datetime field in the Tickets table called 'Told'.  What does
it mean?  I don't find a description of this documented anywhere.  I
know that it is set by clicking 'Last Contact' on the Ticket page, but
it isn't clear to me what the purpose of this field is.  Can somebody
explain?  Thanks!

David Smithson
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