[rt-users] Told

Stephen Turner sturner at MIT.EDU
Mon Jul 31 10:23:07 EDT 2006

At Sunday 7/30/2006 01:14 AM, David Smithson wrote:
>There's a datetime field in the Tickets table called 'Told'.  What does
>it mean?  I don't find a description of this documented anywhere.  I
>know that it is set by clicking 'Last Contact' on the Ticket page, but
>it isn't clear to me what the purpose of this field is.  Can somebody
>explain?  Thanks!
>David Smithson

Told is intended to be the last time the client (requestor) was 
contacted. It's set automatically when you add a reply to the ticket.


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