[rt-users] No confirmation mail on closing a ticket

[Uli Stärk]

I have following problem. I've received an email from another RT. If I mark the request on my side as completed, my RT sends the other RT an email that the ticked is now closed. So if the other RT receives this e-mail, it automatically sends back an email as a receive-confirmation and re-opens their ticket. So we have a nice never ending round-robin system.

Solution = ?