[rt-users] New queues not visible in RT 3.6rc3?

Philip Kime pkime at Shopzilla.com
Thu Jun 8 23:20:59 EDT 2006


Yes, just realised, sorry - I was used to the older behaviour ...

PK 

-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: 08 June 2006 20:20
To: Philip Kime
Cc: RT users
Subject: Re: [rt-users] New queues not visible in RT 3.6rc3?

The queues you can create tickets in are cached. Logging out and back in
should show you new queues.

-Todd

On Thu, Jun 08, 2006 at 08:12:25PM -0700, Philip Kime wrote:
> When I create a new Queue in 3.6rc3, I can see it in the Queue list 
> and it's enabled as etc. but it won't appear in the Quick Ticket 
> creation dropdown or, for example, the Queue list when I try to move a

> ticket to another Queue? It seems to be related to the session cache 
> hash - the code never seems to enter the part which would really 
> populate the drop-down since it uses the cache. There doesn't apear to

> be anything in the $rtroot/var/session_data directory, I've cleared 
> the Mason object cache, I've restarted RT etc. etc. but nothing seem 
> to work to get new Queues to appear in the usual drop-downs?
>  
> PK
>  
> --
> Philip Kime
> NOPS Systems Architect
> 310 401 0407
>  

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