[rt-users] order of scrips
Lim, Justin
JLim at netopia.com
Fri Jun 9 00:41:31 EDT 2006
Can the order of scrip execution be changed ?
i have noticed that the autoreply email is sent first then the values
from the customfields are taken in so when i try to put the contents of
the customfields it does not display in the emails since the values are
null due to the fact that the autoreply is sent first.
i have tried to put the extract customfields scrip to run on create then
autorespond to run on transition but that generates n-1 # of emails
where n = # of customfields.
is there a better way to handle this ?
Thanks
desperately looking for help...
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